Hear Every Customer. Understand Instantly. Fix What Matters.
SurvAi ensures every customer’s voice is heard by automating real-time feedback collection the moment they leave the cinema. Interactive dashboards track experience trends and highlight key issues across all locations. Behind the scenes, AI-powered sentiment analysis reads every comment, categorizes feedback, and pinpoints what matters most—helping managers take action instantly.
Identify problems, prevent high-value customers from churning, and make data-driven improvements—all in one seamless system.
Our SurvAi Features
Instant Reactions—Right After the Credits Roll
SurvAi ensures you collect customer feedback at the most relevant moment. Triggered surveys are sent automatically when a customer leaves the cinema, ensuring fresh, high-quality responses. For broader insights, periodic surveys allow outreach to customers at any time.
With seamless multi-channel delivery, SurvAi makes capturing audience sentiment effortless—helping cinemas understand experiences and improve in real time.
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SurvAi allows cinemas to send surveys automatically right after a customer leaves (transactional) or schedule them for later outreach (periodical). This flexibility ensures cinemas gather real-time, high-quality feedback while also enabling broader customer sentiment tracking over time.
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SurvAi delivers surveys via email, SMS, till pop-ups, self-service kiosks, QR codes, and app push notifications. This flexible, multi-channel approach ensures high response rates by making it easy for customers to share their thoughts through their preferred method.
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SurvAi captures brand loyalty, key satisfaction drivers, and real customer insights. Measure NPS to track loyalty, CSAT to benchmark performance, and free-text feedback to understand the ‘why’ behind the scores.
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SurvAi doesn’t just collect feedback; it connects every response to a customer’s profile, showing who they are, what movie they watched, when they visited, and their history with your cinema. This allows managers to understand feedback in full context, prioritize key customers, and identify trends that impact loyalty.
Always Know Where to Focus
SurvAi transforms raw feedback into real-time, interactive dashboards, giving cinemas instant visibility into customer sentiment, NPS trends, and satisfaction drivers. Monitor scores across locations, compare performance by day or movie, and track trends over time to uncover what truly impacts customer experience, identifying areas for improvement has never been easier.
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Monitor brand loyalty (NPS) and key customer satisfaction drivers with real-time dashboards that track trends across all your cinema locations.
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Easily compare site performance with color-coded heatmaps that highlight experience trends by location and satisfaction category. Track which sites are ahead or behind targets for key metrics and quickly spot underperforming areas to take action where it matters most.
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Drill down into specific days, movies, or satisfaction factors to understand what’s driving customer sentiment over time.
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See how your cinema stacks up against cinema and wider industry benchmarks and compare performance between locations to identify opportunities for improvement.
Stop Sorting Through Comments. Start Solving Problems.
SurvAi takes the manual, time consuming hassle out of analyzing customer feedback by using our cinema-specific AI Model to read and categorize every single comment.
Whether it’s a complaint about queuing times, cleanliness, or picture quality, so Managers can instantly filter comments by impact, sentiment, or category, making it easy to identify patterns, track key issues, and act before customer dissatisfaction leads to churn.
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SurvAi automatically tags every comment with sentiment (positive/negative) and key customer experience factors—like queuing, sound quality, and staff service—saving hours of manual review.
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Quickly filter the most critical customer comments—whether it’s the best feedback to celebrate or urgent complaints that need action.
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See who left the feedback, how often they visit, what they spend, and their past NPS scores, so you can prioritize responses to high-value customers.
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SurvAi detects dissatisfied, high-value customers at risk of churn and flags them for immediate follow-up—helping you take action before they walk away.
Manage Feedback. Recover Customers. Build Loyalty
SurvAi goes beyond collecting feedback—it helps cinemas take action. With a built-in feedback management system, cinemas can assign, track, and resolve customer comments in one single place.
Whether it’s escalating a complaint or highlighting positive feedback, SurvAi ensures valuable insights are never missed.
By efficiently managing customer sentiment, cinemas can recover dissatisfied guests, recognize great service, and turn every piece of feedback into an opportunity to strengthen loyalty.
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Ensure every customer comment gets the attention it deserves. Assign feedback to the right manager, track resolution status, and make sure no issue or positive recognition goes unnoticed.
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Recover dissatisfied customers before they leave for a competitor. Issue compensation like free tickets, refunds, or concessions directly within SurvAi to turn a bad experience into a reason to return.
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Keep all resolution efforts in one place. Add internal notes, share customer interactions, and collaborate seamlessly to provide better responses and faster resolutions
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Let AI guide your response. SurvAi analyzes feedback and suggests the best course of action, helping managers resolve issues efficiently and consistently.
Contact us.
Showtime Analytics
The Weaver Building
Charlesland
Greystones
Co.Wicklow
A63 T9K1
Ireland